Careers at Hanging Gardens of Bali

Hanging Gardens of Bali is looking for a talented Personal administration for Owner. An individual who has a solid work ethic, high level of integrity, concern for quality, cross cultural sensitivity and customer service orientation.

This position is responsible for managing all sections of the personal Owner in order to ensure the highest standards of service in accordance with the operating procedures and standards of Owner.

Key functional Competencies

• Knowledge of personal filing
• Planning/ Organizing
• Problem solving & Decision-making
• Developing and motivating others
• Analytical thinking
• Stress management

Characteristics

• Friendly & caring
• Good communicator
• Team player
• Customer service oriented

Technical Skills and Knowledge

• Fluency in English, spoken and written
• Knowledge of a third language is an asset
• Proficiency operational software
• Full computer literate

Education

• College or University degree in Hospitality or related field.

Experience

• A minimum of 2 years of experience in a similar position

The Rooms Division Manager directs and controls the activities of the Front Desk, Guest Services, Communications, Housekeeping, Spa and Transportation. The Rooms Division Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Hanging Gardens of Bali policies.

Key Functions

• Manages the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives.
• Interviews, and trains staff. Conducts Performance Evaluations and disciplines staff when needed.
• Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff are being supported and guest needs are being met. Inspects all areas of responsibility in the Rooms Division.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Maintains close relationships with retail tenants and concessions to ensure guest service standards are met along with revenue/expense targets. Assists Director of Rooms in preparing Annual Budget.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Works harmoniously and professionally with co-workers and supervisors.
• Assists the Resort Manager in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.

Responsible in achievingrooms and food & beverageobjectives and revenue goals within areas of responsibility. Finalizing all details relating to rooms and catering functions from concept stage until final billing.

Toensure delivery of thehighest standards of service and coordinatesall other details with relevant departments. Communicating all group details through group resume, event order, maintaining a follow-up system to ensure repeat clients.

Seize upselling opportunitiesbytele marketing and face to face sales call. Work closely with the Reservations, and F&B departments to ensure the accounts from the events are consolidated & reconciled