Privacy & Policy
Effective Date: 31.12.2024
This website, www.hanginggardensofbali.com (hereinafter referred to as the "Website"), is made available to you by PT. SANJIWANI BALI INDONESIA trading as Hanging Gardens of Bali (referred to as "Hanging Gardens," "we," "us," or "our").
We are committed to protecting your personal data and ensuring that your privacy is respected in accordance with Law No. 27 of 2022 concerning Personal Data Protection (PDP Law) and other applicable Indonesian data protection regulations. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us through the Website or other communication channels, including hotel bookings, stays at Hanging Gardens properties, and other services.
By accessing or using the Website, you agree to this Privacy Policy, which forms part of our Terms and Conditions governing our hotel services. We encourage you to read it carefully.
1. What Is Personal Data?
For the purposes of this Privacy Policy, "Personal Data" means any information that directly or indirectly identifies an individual. This includes, but is not limited to:
Name, identification number, and contact information (e.g., email, phone number, address). Information collected during your interaction with the Website or our services (e.g., IP address, location data).
Preferences shared during your stay at our hotels.
We may collect Personal Data in various situations, including when you use our Website, make a reservation, or contact us via any communication channel.
2. Collection and Use of Personal Data
a. Use of the Website
When you navigate our Website, certain data is collected automatically, including: Browser and device information.
IP address and geolocation data.
Browsing activity, including pages visited and interactions.
This data is anonymized and used to improve Website functionality, enhance the user experience, and support marketing efforts. No personally identifiable information is processed for these purposes.
b. Room Reservations
When booking a room, we collect the following mandatory Personal Data: Full name, email address, and contact details.
Selected hotel, dates, and room preferences.
Payment details (e.g., credit card information).
Optional data, such as special requests or loyalty program details, may also be collected to personalize your stay. This data is used to process your reservation, confirm payment, and communicate relevant stay-related information.
c. Newsletters and Offers
By providing your email address, you consent to receive newsletters and promotional offers. You can unsubscribe at any time via the "unsubscribe" link in our emails or by updating your preferences in your account.
d. Contact Us
If you contact us via the "Contact Us" form or other channels, we may collect: Your name, email, and phone number.
The content of your inquiry.
This data is used solely to respond to your questions or requests.
3. Sharing and Transfer of Personal Data
a. Internal Sharing
We may share your Personal Data within the Hanging Gardens group to fulfill your requests and improve our services.
b. Third-Party Service Providers
We work with trusted service providers for data hosting, payment processing, and other essential functions. All third-party processing complies with Indonesian data protection regulations.
c. Legal Obligations
We may disclose Personal Data if required to do so by law, such as in response to legal processes or government requests.
d. International Transfers
If Personal Data is transferred outside Indonesia, we ensure compliance with applicable laws and implement necessary safeguards, including data processing agreements and encryption.
4. Cookies
Our Website uses cookies to improve functionality and personalize user experiences. By using our Website, you consent to our use of cookies.
You may manage cookie preferences via your browser settings. However, disabling certain cookies may limit functionality. For more information, refer to our Cookie Policy.
5. Security of Your Personal Data
We employ robust technical and organizational measures to safeguard your Personal Data, including:
Encrypted data transmission and secure storage.
Compliance with Payment Card Industry Data Security Standards (PCI DSS). Regular monitoring and audits to prevent unauthorized access.
While we take reasonable precautions, please note that no system is completely secure. Any data transmission is at your own risk.
6. Your Rights
Under Indonesian law, you have the following rights regarding your Personal Data: Access: Request details about the Personal Data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your Personal Data, subject to legal obligations. Objection: Object to the processing of your Personal Data for certain purposes.
Consent Withdrawal: Withdraw previously given consent (e.g., for newsletters). To exercise these rights, please contact our Data Protection Officer (DPO) using the details below.
7. Retention of Personal Data
We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, it will be securely deleted.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in regulations or services. The updated version will be posted on our Website with the revised effective date.
9. Contact Us
If you have any questions or concerns about these Terms, please contact us: Hanging Gardens of Bali
Phone: +62 811-3800-988
Email: reservations@hanginggardensofbali.com
Address: Desa Buahan, Payangan, Bali 80571, Indonesia
By using our Website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
